Data Protection also means availability of data and therefore hardware maintenance of server systems and networking devices to ensure the efficient recovery of defective or faulty components. In this context NSR intervenes with a competence center dedicated to the provision of a “tailor-made” service based on SLA and rating on the criticality of the equipment, preparation of tools for monitoring the status of the managed equipment, service desks, tools and availability services, spare parts warehouse.

How NSR works:

Specialization: NSR is specialized in the management and maintenance of the IT infrastructures of public and private structures in full compliance with the international standards in force. Peculiarity of NSR services is the ability to manage complex infrastructures consisting of servers, storage and tape libraries of all brands and platforms and to provide maintenance services on even very complex networks using certified personnel.
Integrated Request Management System: NSR has developed its own request management system (trouble ticketing), which supports the technical structure in managing the flow of assistance activities. The system is open source and usable via WEB, customizable according to customer needs, can be integrated with the main brands in the market sector, and allows the management, in an integrated way, of tickets, assets and reporting.
Certified Personnel: The technical structure employs professionals with high technical and systemic skills, who ensure rapid and precise troubleshooting, also providing hardware and software configuration recovery services on multivendor and multiplatform systems in a short time and in any case in compliance with SLA contractual requirements.

Supported Products and Solutions:
IBM (Blade, X Series, P Series, Storage DS, Libraries), Fujitsu, SUN / Oracle (Sun Fire, Enterprise, Storagetek, Storage up to the 9990 series), Dell, HP, NetApp (FAS8000, FAS2500…), EMC (CX, VNX…)
Technical and systems skills on the main server operating systems
and on virtualization / hypervisor environments (Solaris, AIX, HP UX, Linux, Microsoft Windows Server, Vmware ESXi, CISCO IOS)

Main references:
Poste Italiane Group, INAIL, INPS, Autostrade Group, Ministry for Economic Development, ACEA, H3G, SOGEI